Refund policy
Last Updated: September 2, 2026
At Cirlove, customer satisfaction is our priority. We want every customer to have a positive shopping experience.
If you are not completely satisfied with your purchase, you may request a return or refund according to the policy below.
1. Return Window
We accept return requests within 30 days after the delivery date.
Customers must contact us before returning any item.
Returns sent without prior approval may not be accepted.
To request a return, please contact:
Email:
hello@cirlove.com
Please include your order number, the item you wish to return, and the reason for the return.
2. Return Eligibility
To be eligible for a return, items must meet the following requirements:
- Items must be unused, unworn, and in their original condition.
- Items must include original packaging and tags where applicable.
- Products must not show signs of use, damage, washing, modification, or misuse.
- Proof of purchase must be provided.
For bags, luggage, and accessories:
- Products must be returned in a condition suitable for resale.
- Items must not have scratches, stains, odors, or damage caused after delivery.
- Packaging materials and accessories should be included when available.
3. Non-Returnable Items
Returns may not be accepted for:
- Items returned after the 30-day return period.
- Items that have been used, damaged, washed, altered, or modified.
- Items missing original packaging or accessories where required.
- Final sale or clearance items, where applicable.
This policy does not affect your legal rights regarding defective, damaged, or incorrectly supplied products.
4. Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.
Please provide:
- Order number
- Description of the issue
- Photos showing the problem
- Packaging photos if available
Our team will review your request and provide an appropriate solution, which may include:
- Replacement
- Exchange
- Refund
depending on the circumstances.
5. Return Process
To request a return:
- Contact hello@cirlove.com with your order information.
- Wait for our return instructions before shipping the item.
- Package the item securely and ship it according to the provided instructions.
- Keep your shipping receipt and tracking information until your return is completed.
Please do not send returns to the business address unless instructed by our customer support team.
6. Return Shipping Costs
Customer-Initiated Returns
For returns due to personal reasons, including:
- Change of mind
- Incorrect size selection
- Personal preference
customers are responsible for return shipping costs.
Returns Due to Our Error
If the return is caused by:
- Damaged products
- Defective products
- Incorrect items sent
Cirlove will review the situation and may cover reasonable return shipping costs or provide another appropriate solution.
7. Refund Process
Once your returned item is received and inspected:
- We will notify you of the return status by email.
- Approved refunds will be issued to the original payment method.
- Refund processing usually takes 5–10 business days depending on your payment provider.
Refund timing may vary depending on your bank, credit card company, or payment service provider.
8. Exchanges
We currently support exchanges for items that arrive:
- Damaged
- Defective
- Incorrect
For exchange assistance, please contact:
9. Order Cancellation
Orders may be cancelled within 24 hours after purchase, provided the order has not entered processing or shipment.
Once an order has been shipped, cancellation requests cannot be accepted.
Customers may request a return after delivery according to this policy.
10. Contact Information
If you have questions regarding returns, refunds, or exchanges, please contact us:
Store Name:
Cirlove
Website:
www.cirlove.com
Email:
hello@cirlove.com
Phone:
+1 401-251-1507
Business Address:
5549 Louise St
San Bernardino, CA 92407
United States
Customer Support Hours:
Monday – Saturday
9:00 AM – 6:00 PM (US Time)
Sunday: Closed
Response Time:
We aim to respond to customer inquiries within 24–48 business hours.