Shipping policy
Last Updated: September 2, 2026
Thank you for shopping with Cirlove.
This Shipping Policy explains how we process, ship, and deliver orders placed through www.cirlove.com.
1. Shipping Destinations
Cirlove ships orders to customers in supported locations, including:
- United States
- Canada
- United Kingdom
- Australia
- Other available international destinations
Shipping availability is confirmed during checkout based on the delivery address, product availability, and applicable shipping restrictions.
Certain locations may have limited availability due to carrier restrictions, remote delivery areas, or other circumstances.
2. Order Processing Time
All orders are processed after payment confirmation.
Processing Time:
1–3 business days
Business days are Monday through Saturday, excluding applicable public holidays.
Orders placed on Sundays or holidays will begin processing on the next business day.
During high-volume periods, holidays, or promotional events, processing times may occasionally be extended.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information.
3. Estimated Delivery Time
The total delivery time is calculated as:
Total Delivery Time = Processing Time + Shipping Time
Estimated delivery times:
United States
Processing Time: 1–3 business days
Shipping Time: 6–9 business days
Estimated Total Delivery Time: 7–12 business days
Other Supported International Destinations
Processing Time: 1–3 business days
Shipping Time: 7–12 business days
Estimated Total Delivery Time: 8–15 business days
Delivery times are estimates and are not guaranteed.
Actual delivery times may vary due to:
- Carrier delays
- Weather conditions
- Public holidays
- Customs processing
- Incorrect shipping information
- High order volumes
- Other circumstances outside our reasonable control
4. Shipping Costs
Shipping costs are calculated based on:
- Delivery location
- Available shipping method
- Order details
Any applicable shipping fees will be displayed during checkout before payment is completed.
If free shipping promotions are available, the applicable terms will be displayed on the website or during checkout.
5. Tracking Information
Once your order has been shipped, tracking information will be sent to the email address provided during checkout.
Please allow 24–72 hours for tracking information to become active or update after shipment.
Depending on your location, deliveries may be handled by different carriers or local delivery services.
If you cannot find your tracking email, please check your spam or junk folder first.
6. Shipping Address Changes
Customers are responsible for providing accurate and complete shipping information at checkout.
If you need to update your shipping address, please contact us as soon as possible after placing your order.
We will make reasonable efforts to assist with address changes before shipment.
Once an order has been shipped, we may not be able to modify the delivery address or redirect the package.
7. Customs Duties and Taxes
For international orders, customs duties, import taxes, VAT, brokerage fees, or other charges may apply depending on the destination country.
Unless otherwise stated during checkout, these charges are the responsibility of the customer.
Customers are responsible for ensuring that their shipping information complies with local import requirements.
8. Delayed, Missing, or Damaged Packages
If your package is delayed, missing, or arrives damaged, please contact us:
Email:
hello@cirlove.com
Please provide:
- Order number
- Tracking information
- Description of the issue
- Photos of damaged packaging or products, if applicable
We will review the information and work with the carrier when necessary to assist with the issue.
9. Lost Packages
If tracking information confirms that a package has been delivered but you cannot locate it, please check:
- Mailbox
- Delivery area
- Building reception
- Household members
- Neighbors
- Safe delivery locations
If you still cannot locate your package, contact us so we can review the available shipping information.
10. Split Shipments and Unavailable Items
In some cases, orders may be shipped in multiple packages due to:
- Product availability
- Warehouse processing
- Shipping efficiency
If an item becomes unavailable after an order is placed, we will contact you and provide an appropriate solution, which may include:
- Refund
- Cancellation of the unavailable item
- Alternative options where available
11. Contact Information
If you have questions about shipping, delivery, or tracking, please contact us:
Store Name:
Cirlove
Website:
www.cirlove.com
Email:
hello@cirlove.com
Phone:
+1 401-251-1507
Business Address:
5549 Louise St
San Bernardino, CA 92407
United States
Customer Support Hours:
Monday – Saturday
9:00 AM – 6:00 PM (US Time)
Sunday: Closed
Response Time:
We aim to respond to customer inquiries within 24–48 business hours.